Shipping & Returns

Shipping Policy

This policy explains how orders are shipped by velkrano.

We ship worldwide.

5–25 business days on average (customs/remote areas may take longer).

Orders handled within 1–3 business days after payment.
No processing on weekends or holidays.

Tracking number and carrier info sent by email once dispatched.

Customers are responsible for local duties/taxes.

Incorrect/incomplete addresses that cause returns require reshipping fees.

velkrano is not responsible for customs or carrier delays.

At velkrano, refunds are issued as store credit (digital gift card).

Refunds = non-expiring digital gift card.
No cash, bank, or card refunds.

Store credit issued within 7 business days after inspection of returned item.

Credits do not expire and can be used on any future order.

Contact us within 7 days if your order is defective or incorrect.
📧 contact@velkrano.com